Nature Nuggets Policies

Refund policy

At Nature Nuggets, we create gifts that are a little strange, a little sentimental, and entirely intentional. Each order is carefully put together with custom elements like printed vinyl stickers, personalized notes, and hand-picked natural bits.

Because of this, all sales are final. We don’t offer returns or exchanges once your order has been placed.

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Exceptions

We stand behind the quality of everything we create. If your order arrives with a defect, damage, or quality issue, please reach out to us and we will make it right.

In the rare event that a package is undeliverable and returned to us because of a mistake we made, a full refund will be issued automatically.

Please understand, before you submitted your order we made it a point to ask you to confirm the shipping address, we do not offer refunds for incorrect addresses provided to us. 


Refunds are processed back to the original payment method within 7–10 business days after the returned package is received and reviewed.

Cancellation Policy

  • Custom orders:
    Once an order is placed, it cannot be canceled or modified.

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Changes to Refund Policy:

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website and will affect purchases made after the update. Thank you for choosing World Beneath Your Feet to spread smiles and surprises to your loved ones!

Shipping Policy

Thank you for choosing World Beneath Your Feet. We're committed to ensuring your package arrives promptly and in excellent condition. Please review the following shipping policy to understand our procedures:

Shipping Timeframe:

  • Your package will arrive 2-4 days after the selected shipping date. For example, if your chosen shipping date is April 1st, your parcel will likely arrive between April 3rd-5th.
  • If you choose to add a custom sticker to your order, this increases processing time by 1-3 business days.
  • Please note that shipping on Saturdays and Sundays is currently unavailable. Orders placed during this time will be processed on the next available business day.

  • For items shipped internationally the estimated delivery timeframe is 8-12 days from the selected shipping date. These shipments may take longer due to extended transit times, customs processing, and international logistics. Please consider this when placing your order, as these deliveries are not eligible for expedited shipping.

Order Processing:

  • Orders are typically processed within 1-2 (1-4 with a custom sticker) business days from the date of purchase.
  • Once your order has been processed, we'll ship it out right away or according to the selected shipping date.

Shipping Methods:

  • We offer standard shipping for all orders.
  • Expedited shipping is available for an extra charge.

Delivery Dates:

  • While we make every effort to ensure timely delivery, please be aware that delivery times may vary depending on factors such as location, carrier services and weather.
  • We recommend providing accurate shipping information to prevent delays in delivery.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by entering the provided tracking number through the carrier's tracking portal.

Returns and Exchanges:

  • Due to the customization of our product, we do not accept returns or exchanges. However, if you encounter any issues with your order, please contact our customer support team, and we'll be happy to assist you.

Shipping Insurance 

Once your order leaves our hands and enters the wild world of postal adventures, it’s officially on its journey to you.

All orders are shipped with standard carrier handling, which does automatically include shipping insurance.

Changes to Shipping Policy:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team.

Thank you for choosing World Beneath Your Feet

Privacy Policy

Last updated: November 5, 2026

At Nature Nuggets, we love rocks, creativity, and the planet. We also believe your personal information deserves to be treated with care.

This Privacy Policy explains how Nature Nuggets ("we," "us," or "our") collects, uses, stores, and shares information when you visit our website, purchase our products, or upload artwork for custom stickers.

Nature Nuggets currently offers its products to customers within the United States.

1. Information We Collect

We may collect the following information when you interact with our website or place an order:

  • Contact and shipping information: Your name, email address, phone number, billing address, shipping address, and recipient information.
  • Order information: Products purchased, order amounts, transaction details, and fulfillment information.
  • Personalized messages: Any custom messages you provide for your Nature Nuggets.
  • Custom sticker artwork: Images you upload for printing on personalized stickers.
  • Technical information: Your IP address, browser type, device information, and information about your interactions with our website and checkout.

Some information is provided directly by you, while other information is collected automatically through the services used to operate our website.

2. How We Use Your Information

We use personal information to:

  • Process purchases and payments.
  • Prepare and fulfill orders.
  • Print custom stickers and include personalized messages.
  • Ship products to customers or designated gift recipients.
  • Send order confirmations, shipping updates, and customer service communications.
  • Resolve order issues, returns, and other customer requests.
  • Maintain website functionality and security.
  • Analyze store activity and improve our shopping experience.
  • Meet applicable legal, tax, and regulatory obligations.

We do not use customer-uploaded artwork or personalized messages in promotional materials without permission.

3. Custom Sticker Uploads

Nature Nuggets allows customers to upload images for custom stickers.

These images are stored using Cloudinary, a third-party image hosting service. Uploaded images are associated with the relevant order so we can access the artwork and produce the requested sticker.

Image accessibility: Uploaded artwork uses unique, difficult-to-guess URLs. However, these URLs are not password-protected, and anyone who obtains a direct image link may be able to view the artwork.

Please avoid uploading sensitive information, including identification documents, financial records, or other confidential personal information.

Artwork retention: We retain uploaded sticker artwork for up to 60 days after the image upload to allow time for order processing, fulfillment, and customer support. After that period, we delete the artwork from our active Cloudinary storage. Copies in backups or caches may persist temporarily under the service provider's retention practices.

You may request earlier deletion by contacting Naturenuggetsshop@gmail.com. We will review requests in accordance with applicable law and any outstanding order requirements.

4. Payments and Checkout

Our shopping cart, checkout, payment processing, and order management are provided through Shopify.

When you place an order, Shopify and its payment providers process the information needed to complete the transaction.

Nature Nuggets does not directly collect or store complete payment card numbers through its Webflow website.

For more information about Shopify's handling of consumer information, please review the Shopify Consumer Privacy Policy.

5. Services We Use and Information Sharing

We use third-party services to operate our business:

  • Webflow: Website hosting and delivery.
  • Shopify: Shopping cart, checkout, payment processing, order management, and store analytics.
  • Cloudinary: Storage and delivery of uploaded custom sticker artwork.
  • Shipping and fulfillment providers: Delivery of customer purchases.

We share information with these providers as reasonably necessary to operate our store, fulfill purchases, maintain security, and provide customer support.

We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transaction.

We do not sell customer-uploaded artwork.

6. Cookies, Local Storage, and Analytics

Our website and checkout use cookies, browser local storage, and similar technologies where needed to operate shopping cart features, maintain security, and support checkout.

We use Shopify Analytics to understand store activity, including purchases and shopping behavior.

Some technologies are necessary for the website to function. Others may be used for analytics or other purposes depending on our Shopify configuration.

Where required by applicable law, we provide appropriate privacy choices and consent mechanisms.

You can manage cookies through your browser settings. Disabling certain technologies may affect shopping cart or checkout functionality.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

  • Sticker artwork: 60 days after image upload.
  • Order and transaction records: As necessary for customer service, accounting, tax obligations, fraud prevention, and other applicable legal requirements.
  • Personalized messages: As part of order information, for as long as reasonably necessary for fulfillment, customer support, and recordkeeping.
  • Technical and analytics information: According to applicable service settings, retention practices, and legal requirements.

Deleting uploaded artwork does not automatically delete the associated Shopify order record or any personalized message included in that order.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain personal information.
  • Opt out of certain processing activities, including qualifying sales, sharing, or targeted advertising where applicable.
  • Appeal certain decisions about privacy requests, where required by law.

To submit a privacy request, email Naturenuggetsshop@gmail.com.

We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law.

9. Information Security

We use established service providers and reasonable administrative and technical measures intended to protect personal information.

However, no website, transmission method, or storage system can guarantee complete security.

Because uploaded sticker artwork is accessible through its direct URL, customers should not submit sensitive or confidential images.

10. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review and address the situation.

11. Data Processing Locations

Although Nature Nuggets currently sells within the United States, our service providers may process or store information in other countries.

Such processing is subject to applicable privacy laws and the relevant service providers' data protection practices.

12. Changes to This Policy

We may update this Privacy Policy when our services, practices, or legal obligations change.

When we make changes, we will update the date at the top of this policy.

13. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or requests to delete uploaded artwork, contact:

Nature Nuggets

Email: Naturenuggetsshop@gmail.com

Business mailing address:

‍P.O. Box 322
Norway MI, 49870

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Terms of Service

Last updated: November 5, 2026

Welcome to Nature Nuggets! We're happy you're here.

Before you adopt your next little rock, please take a moment to read these Terms of Service. They explain how our website works, what to expect when placing an order, and the responsibilities we share as a business and customer.

By using our website or purchasing our products, you agree to these Terms of Service.

1. About Nature Nuggets

Nature Nuggets is an online store offering surprise rocks, personalized gifts, and optional custom stickers.

Our website is hosted through Webflow, while purchases, payments, and order processing are handled through Shopify.

We currently sell and ship within the United States.

2. Our Products

Every Nature Nugget is a surprise!

Because our rocks are naturally occurring materials, each one may differ in color, size, shape, texture, and appearance.

Product photographs are illustrative examples and do not guarantee that you will receive a particular rock.

By purchasing a Nature Nugget, you understand that the specific rock you receive is selected at random unless a product listing explicitly states otherwise.

We make reasonable efforts to describe our products accurately, but natural variations are part of what makes each rock unique.

3. Orders and Payments

All prices are displayed in US dollars unless otherwise stated.

Payments are securely processed through Shopify and its supported payment providers.

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, product unavailability, pricing errors, or violations of these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or fulfillment.

4. Personalized Messages

Customers may include personalized messages with their Nature Nuggets.

You are responsible for reviewing your message before completing your purchase, including spelling, punctuation, and accuracy.

We reserve the right to reject messages that contain unlawful, threatening, hateful, or otherwise inappropriate content.

If a message cannot be fulfilled, we may contact you to request a replacement or cancel and refund the affected item.

Once production begins, changes to personalized messages may no longer be possible.

5. Custom Sticker Uploads

Customers may upload images to create personalized stickers.

By submitting an image, you confirm that:

  • You own the image or have the necessary rights and permissions to use it.
  • The image does not infringe another person's intellectual property, privacy, or other legal rights.
  • The image does not contain unlawful or otherwise prohibited content.
  • You authorize Nature Nuggets and its service providers to store, access, reproduce, modify as necessary for printing, and print the image solely to fulfill your order and handle related customer service matters.

You retain ownership of the artwork you submit.

We do not claim ownership of customer-uploaded images or use them for advertising without permission.

We reserve the right to refuse artwork that violates these Terms. If an uploaded image cannot be printed, we may request a replacement or cancel and refund the affected sticker.

Printed colors, cropping, and image quality may vary slightly from what appears on your screen. Low-resolution images may produce lower-quality prints.

Uploaded images are handled according to our Privacy Policy.

6. Shipping and Delivery

We currently ship within the United States.

Shipping costs, available delivery methods, and estimated delivery times will be presented during checkout when applicable.

Delivery estimates are not guarantees. Delays may occur due to carriers, weather, holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us as soon as possible at Naturenuggetsshop@gmail.com.

We will make reasonable efforts to accommodate corrections before shipment, but changes cannot always be guaranteed once an order has been processed.

Nothing in this section limits rights or remedies provided by applicable consumer protection laws.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our separate Refund Policy, which is incorporated into these Terms.

Because some products are personalized or made using customer-submitted artwork, certain items may not be eligible for returns or exchanges due to a change of mind, as specified in our Refund Policy and subject to applicable law.

If your order arrives damaged, incorrect, or defective, please contact Naturenuggetsshop@gmail.com so we can review the issue and provide an appropriate resolution.

Nothing in these Terms excludes any rights you may have under applicable law.

8. Environmental Commitments

Nature Nuggets aims to support environmental initiatives through its products and business activities.

Where a product or promotion includes a tree-planting commitment, the applicable product description or promotional terms will explain the commitment.

Tree planting may occur after purchase rather than immediately, depending on the planting program and its operational schedule.

We aim to communicate these commitments accurately and transparently.

9. Intellectual Property

The Nature Nuggets name, branding, illustrations, website content, and other original materials are owned by Nature Nuggets or used with permission.

You may not reproduce, distribute, or commercially exploit our original materials without prior authorization, except as permitted by applicable law.

Customer-uploaded artwork remains the property of its respective rights holder.

10. Acceptable Website Use

You agree not to:

  • Use our website for unlawful or fraudulent purposes.
  • Upload content that infringes another person's rights.
  • Attempt to interfere with website functionality or security.
  • Submit malicious files or harmful code.
  • Misuse our checkout, payment, or upload systems.

We may restrict access, reject uploads, or cancel orders when reasonably necessary to protect our business, customers, or service providers.

11. Website Availability

We make reasonable efforts to keep our website accurate, secure, and available.

However, we cannot guarantee uninterrupted access or that every technical issue will be prevented.

We may update website features, product information, pricing, or availability from time to time.

12. Limitation of Liability

To the extent permitted by applicable law, Nature Nuggets is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, or limits your rights under applicable consumer protection laws.

13. Privacy

Your privacy matters to us.

Our Privacy Policy explains how we collect, use, store, and share personal information, including custom sticker uploads and order details.

Please review our Privacy Policy for more information.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our products, services, or legal obligations.

Updated Terms will be posted on this page with a revised effective date.

Changes will not retroactively remove rights associated with orders already placed.

15. Governing Law

These Terms are governed by the laws of [Business's State of Registration], United States, except where applicable consumer protection laws require otherwise.

16. Contact Us

Questions about these Terms or your order?

We'd be happy to help.

Nature Nuggets

Email: Naturenuggetsshop@gmail.com

Business mailing address:

‍P.O. Box 322
Norway MI, 49870